TERMS OF USE
Thank you for choosing our products and services. Access to our website
- Definitions
Unless otherwise defined herein, the following terms and expressions, when used herein in capital letters, shall have the meaning ascribed to them herein:
“Company.” ή “we” ή “us” ή “us” is a private company under the name “BITAS DIMITRIS” and the distinctive title “My Way Taxi”, which is incorporated and operating under Greek law with its registered office in Athens, at Leof. Messogeion 49, Athens 115 26, Athens 115 26, with the registration number 134261278, D.O.Y. IB Athens.
“Application” is the software of the “MyWay taxi” transport coordination application for any electronic device or any internet application and any software owned by our Company and used for the purpose of using our Services.
“Website” is this website with the email address myway.taxi.
“Elements” means all data contained in the Website and/or the Application, including but not limited to any table, chart, graph, information, report, analysis, text, photograph and any other data contained or to be contained from time to time in the Website and/or the Application.
“Third(s)” is any third party to the Company, natural or legal person who provides goods and/or services and/or who acts as an intermediary for the provision of such goods and/or services, for whose services and/or goods our Company acts as an intermediary, as posted and disclosed through our Website.
“Service” has the meaning ascribed to the term in paragraph 3(Services Provided) herein and refers solely to the Company.
“Use” is (a) accessing, studying, consulting, storing (temporarily or otherwise) or otherwise recording in memory or other magnetic or non-magnetic media, installing, displaying in any way, mechanical or otherwise, including printing, the Elements of the Website and/or the Application, and/or (b) using our Services in any way, either by using the Application, or through online booking via the Website, or through our call centre.
“User.” ή “Passenger” is, as the case may be, (a) any visitor of the Website and/or the Application who uses the features provided by it, as described in detail herein, and/or (b) any natural or legal person who makes use of our Services.
- Scope of application
These Terms of Use regulate the rights and obligations of each User with respect to the use of the Website and/or the Application and any of our Company’s Services.
The use of the Website and/or the Application and/or the Services (as defined under clause 3 below) provided by the Company in any way implies the unconditional acceptance of the Terms of Use and any amendments thereto by each User. Acceptance of the Terms of Use is effected by using the Website and/or the Application and/or the Company’s Services in any way.
The Company reserves the right to modify and update the Terms of Use without justification and without prior notice, any modifications of which will be set out in writing and incorporated into this document, so you should regularly check the content of the Terms of Use. Any use of the Website and/or the Application and/or our Services in any way shall be deemed as acceptance of the amended Terms of Use. In the event of partial invalidity or unenforceability of individual terms, the validity of all other terms shall not be affected.
If, for any reason, you do not agree with the Terms of Use including the Privacy Policy, please immediately stop browsing the Website, do not install the Application or, if you have already installed it, please uninstall it and any part of it immediately, either from your mobile phone or computer or any other device and do not use the Company’s Services in any way.
- Services provided
(I) Type of services provided
The Company is NOT a radio taxi company, nor a private hire operator, nor a transport or postal service provider and therefore the Company does not provide transport and postal services.
The Company provides the following services (the “Services”):
A) Brings together Users who wish to be transported by public passenger vehicles (hereinafter referred to as “PRVs”) and owners – professional drivers of PRVs (taxis) either by using the Application, either through online booking through the Website, or through our call centre
B) In cooperation with professional drivers of public transport vehicles, it provides: a) smart box services, i.e. transport of documents, parcels and other items upon request, b) school appointment booking services and c) transport services for health reasons.
C) In cooperation with professional drivers of public transport vehicles, provides business class services with executive driver, i.e. special packages designed according to the User’s mobility needs, offering service with the luxury vehicles of its partners.
D) Provides the possibility of booking tours through partner agencies that provide guided tours, as described in detail on the Website.
The availability of these Services is carried out and completed through all the service channels of the Company’s network, i.e. either from the Website, or from the Application, or through telephone reservation, or through the Company’s partners and sub-agents, in accordance with the instructions and further terms and conditions disclosed to the User when using these Services.
(II) Nature of services provided
The Company acts exclusively as an intermediary for the provision of the above Services in cooperation with Third Parties, under the terms and conditions that they are made available and provided by each Third Party. Access to and/or use of the information, services and goods provided by each Third Party, presuppose knowledge and unconditional acceptance of these Terms of Use, as well as the terms under which each good and/or service is provided by each Third Party, including the general terms of use set and disclosed by each Third Party with regard to the respective good and/or service they provide. If for any reason any User does not accept one or more of the terms of use set and disclosed by the Third Parties, please do not proceed to use the Services, otherwise it is presumed that the Terms of Use and the other terms are unconditionally accepted by the User.
The above shall apply analogously to telephone reservations and use of the Services provided via the Website.
For the successful completion of the provision of the Services through the Website and/or the Application, it is necessary for the User to provide information concerning him/her that may constitute his/her personal data, providing at the same time his/her unconditional permission to our Company to collect, process, use and transmit to third parties the information required for the provision of the services by them under the terms and conditions set by the respective personal data protection policy, in accordance with the
- Intellectual and Industrial Property Rights
The Website has been created by the Wedoo company and is the property of the Company.
You hereby accept that all the Elements of the Website and the Application (indicatively mentioned trademarks, distinctive features, images, services, etc.) whether registered or not, from the moment of its posting on the Internet, constitutes the intellectual property of the Company and is protected by the applicable legal provisions of Greek and European law. The domain name (domain name)
It is expressly prohibited to use, copy, store, reproduce, republish, transmit, publish, download, translate and modify in any way part or all of the Website and the Services provided without the prior written consent of the Company. Each User of the Website must use the information provided through the Website exclusively and only in accordance with its intended use, i.e. for the completion of the Service selected through the Website and refrain from any attempt or action of reproduction, appropriation, copying, alteration, modification and generally unauthorized use of such information, otherwise use that does not serve its intended use. It must do the same in relation to all the trademarks and distinctive signs of the third parties to whom they refer or to their licensors.
In the event that a violation is detected, the User’s account may be deactivated by the administrators of our Website without warning, while the Company reserves the right to exercise all its legal rights.
- Limitation of Liability
The Company cannot be held liable for any damage or other damage or consequence that may arise to the User from the use of the Website and/or the Application and/or the use of the Services provided.
The Website and the Application are provided AS IS and AS AVAILABLE, without any guarantee of suitability for any purpose, uninterrupted availability, data security or absence of errors and the Company shall not be liable for any malfunction that may occur. In no event shall our Company provide any warranties on behalf of our Company for the correctness, completeness and availability of the content of the Website and/or the Application and/or the Services. There is no guarantee on the part of our Company that any other linked website or any other server through which our Services are made available to the public will be provided free of viruses or malware, and we shall not be liable for any remedy for any damage caused by the aforementioned cause. Our Company takes all necessary measures to avoid malicious actions or malfunctions to the detriment of the Users of the Website and/or the Application and wishes for their uninterrupted operation.
In addition, the Company has no liability/liability, either civil or criminal, from the Services provided and in particular:
(a) as regards the transport service:
Upon acceptance of the proposed route by the Third Party, a contract of carriage is concluded between the Third Party and the Passenger. We shall not be liable for any reason whatsoever for the failure of the Third Party to properly execute the contract of carriage to the Passengers. We shall not be liable for any cause whatsoever for the improper performance of the Passengers’ contract of carriage to the Third Parties. By way of illustration, the Company shall not be liable for failure to pick up from the boarding area, inappropriate behaviour, refusal to pay for a journey, violation of traffic regulations, etc.
b) as regards the predetermined time of the rental (appointment):
The appointment (predetermined time of hiring) of the taxi is made either through the call centre or through the App or through the online booking platform.
In the event that the appointment/reservation is not made at the predetermined time, the Company is not liable when it cannot be made due to force majeure (extraordinary weather conditions, strikes, etc.) or due to the failure to find a suitable vehicle or other accidental event (vehicle damage or unexpected driver illness).
In any case, however, we make every effort to serve you better by responding to your needs and to our sense of responsibility in providing our Services.
(c) with regard to access to the Application via the internet:
To use the App internet connection is required. Our Company makes every reasonable effort to ensure that the Application is accessible and available at all times. However, given that the quality and accessibility of the User to the Application is affected by factors of the User’s network provider, My Way Taxi is not responsible for the unavailability of the Application or for any difficulty or inability to download the Application file or access its content or for any other network failure (e.g. network failure of the User’s network provider) as a result of which the Application will not be available to the User.
(d) as regards services provided by third parties
For the other services provided by us, we inform you that our Company simply mediates for your service from third party affiliated companies and in case you proceed to the booking procedure, as it has been configured and provided for on the Website, you instruct our Company to mediate for the procurement of the service from the third party and the latter becomes solely responsible for the services provided by him/her and you are bound by the general terms and conditions of booking set by him/her. The booking order is binding on the User, who in any case must pay the corresponding price, unless otherwise provided for, in accordance with the applicable cancellation procedure of the service chosen by the User, which may have been followed. If there is a
(e) as regards the procedure for completing a reservation:
The personal data required for the completion of the reservation are stored only for the completion of the reservation and in no case does our Company make any further use of them. The User is fully responsible for the correctness of his/her personal data and for the reservation, advance and full price, cancellation and modifications thereof. Our Company confirms the reservation by e-mail and you can save/print a copy of the booking conditions for any future reference and in order to be aware of the applicable regulations. If the User does not receive a transaction code (either through a confirmation page, email or mobile phone) after submitting his/her details to complete his/her transaction or if an error message or service interruption occurs while sending his/her details, it is the User’s responsibility to contact our Company immediately to find out whether his/her transaction was completed or not. We shall not be liable for any monetary or other loss of the User in the event that for any reason he/she did not receive confirmation of his/her booking/transaction.
Our Company is not responsible for any interruption, delay or deterioration of the quality of its Services due to reasons beyond its control, i.e. due to force majeure and in particular, but not limited to, strikes, accidents, fires, floods, storms, earthquakes or other natural phenomena, acts of terrorism, interruption or damage to the fixed public telecommunications network or to third party telecommunications networks, etc.
- User Liability
By this agreement, the User accepts that he/she has read, understands and accepts the international nature of the internet and commits to abide by the rules of ethical conduct. Upon registration to the Application, a personal password is given to each User and the User is personally responsible for any action taken when using the Application through his/her personal password. The installation and use of the Application and its upgrades is carried out by the User via the Internet. In case you need any information or clarification, please contact us BEFORE you register.
Each account created is strictly personal and is approved for a single natural person, according to the information submitted by that person, and the accuracy and truth of the information submitted is the sole responsibility of that person, while it is their obligation to check that their information is correct and to keep it up to date. To activate and use the Application, follow the My Way Taxi registration and sign-in process displayed in the application. Registered Users must keep their username and password secret. In case of violation of any condition, the Company reserves the right to cancel/deactivate or refuse to issue the provided code and to deny any future possibility of using the Application.
The User is solely responsible for the correct entry of the exact location of his/her boarding location, i.e. the full address (street, number, postal code, area etc.) and the desired date and time of boarding in case of using the Application to make a reservation (appointment) on a date other than the date and time of entry. The User’s location (street, number, area) is automatically displayed in the Application through the use of the map service of the User’s smart electronic device (smart phone, tablet, etc.) and given that this device has internet access. In the event that the User’s smart electronic device does not display the User’s correct location in the Application, the User is solely responsible for correcting his/her location so that it is accurately displayed in the Application before submitting his/her request and generally using the Application Service.
For the other provided SERVICES of our Company, which require prior “BOOKING” by you, then you must read and approve the terms and conditions of booking of each third party and only after accepting them the booking can be completed. Our Company merely acts as an intermediary to provide you with the services of each Third Party and has no civil or criminal liability for failure to complete them properly.
In cases where the User is given the opportunity to publish or send with a personal message any information, audiovisual material, text, link to another website (link) or general file, the User who made the sending/publishing is solely responsible for their content. In any case the content of the above mentioned items is prohibited:
(a) be illegal, abusive, threatening, defamatory, harmful to minors or expressing ethnic, racial or other discrimination;
(b) infringe the copyright or other proprietary rights of third parties;
c) include any virus, harmful software and spam that may cause either temporary or permanent damage/malfunction of any computer equipment (hardware and software) and, in general, interference and interruptions in the operation of servers or any telecommunication network
d) contain a false statement as to the person of the User or an impersonation of any person (natural or legal).
You agree that our Company has a royalty-free license to reproduce, adapt, distribute and publicly display any or all of the content that you submit or post on its Website or its affiliated websites.
The User is obliged not to use the Website to carry out acts that may result in criminal prosecution or the initiation of any civil or administrative proceedings against the Company, as well as for acts that could infringe any right or other legitimate interest of the Company or a third party. In the event that any third party takes legal action against the Company for infringement of any of its legal interests, which falls within the scope of the User’s liability as defined in the text of the Terms of Use, the Company reserves the right to take recourse against such User. Along with any claims of the third party
You are aware that we reserve the right to modify or discontinue temporarily or permanently some or all of our Services with or without notice to Users for reasonable cause and you acknowledge that you have no right to compensation of any kind against our Company for such cause.
We reserve the right to remove or disable or restrict access to the material you submit if we determine that you are in breach of our Terms of Use.
The use of the Website and/or the Application and/or our Services by minors, the supervision of whom belongs to their guardians, is prohibited and in any case, the conclusion of contractual obligations (such as, but not limited to, the reservation of the Services provided) by persons who do not have legal capacity or legal authority to conclude contracts is expressly prohibited.
- Service Charges
The registration to the Application is provided FREE OF CHARGE. The amount of the trip will be paid by the User directly to the Third Party either in cash or by credit or debit card charge or by POS system charge (if available from the Third Party).
- For other Services and reservations, our Company may charge the credit card account you provided when you registered for our Services, subject to the terms and conditions of the applicable reservation. Payment methods and all relevant information are detailed prior to completing each transaction. The prices shown on the Website in relation to each Service offered constitute the total price for that particular Service, the total of all applicable taxes and fees, and any fee payable to our Company for the Services provided, in effect at the time of completion of the booking, otherwise at the time of completion of the transaction, unless otherwise specifically stated on the Website.
- The fee for each Service is paid in the manner disclosed on the Website. Payment is made primarily by credit card of the specific type or types disclosed on the Website, while the possibility of payment by cash may also be provided in accordance with the instructions and conditions disclosed by the Company to the User from time to time.
- For security reasons, the Company is entitled to reject the User’s reservation and not to complete or cancel the transaction.
- Transaction Security
We recognise that the security of transactions is of paramount importance.
Viva.com Smart Checkout is used for electronic payments where it is displayed as an available payment method. The available methods and payment amount are shown before the transaction is confirmed. Card details are entered in the payment provider’s payment environment and must not be shared with My Way Taxi or drivers by telephone, email or messages. The new in-app payment functionality and allocation of funds to partner taxi businesses through Viva Marketplace will be offered only after the relevant service has been activated and the required partner checks have been completed. For questions about payments or refunds, contact My Way Taxi at info@myway.taxi.
- Terms of Subscription to the Newsletter service
Our Company gives the Users, if they wish, the possibility to subscribe through the Website and/or the Application to the information service and to receive newsletters either by e-mail, by submitting the details of their e-mail address for this purpose, or by SMS by providing their mobile phone number. If the User ceases to be interested in receiving them, he/she is given the opportunity to declare his/her wish to unsubscribe from this service, in accordance with the terms governing our Privacy Policy and the safeguarding of personal data.
- Hyperlinks (links)
By providing links within our Website, Users are provided with the possibility to access third party websites. The placement of these links has the sole purpose of facilitating each User during their browsing on our Website. It is in no way an indication of acceptance or approval of the content of the linked websites. Each link leads to a different website, the browsing of which is subject to the terms of use of that website. The Company is not responsible in any way for the content and the privacy and personal data management policy of the linked website. The use of the links provided and access to the website in question takes place under the sole responsibility of the User.
- Cookies Policy
The Company may collect information for the purpose of identifying Users using appropriate technologies, such as cookies and/or Internet Protocol (IP) address tracking.
Cookies are small files that are sent and stored on the Users’ computer or on any other device they use at any time to access the internet, without taking note of any document or file from it. The Website and the Application use cookies for various reasons, in particular to facilitate the User’s access to the Services offered, but also for statistical purposes (e.g. traffic of the Website, recording of visitors’ preferences, etc.). The User may configure his/her server (browser) in such a way that he/she is either notified of the use of cookies by the pages visited or does not allow the use of cookies in any case. If the User does not wish to use cookies for his/her identification, he/she cannot access these services any further.
- Personal Data Protection
The User has the obligation to declare his/her real data when using our Services.
In particular, the access data to the Application, whether they have been selected by the User or have been automatically created and communicated to him/her (such as indicatively and not restrictively, payment codes, passwords, etc.), are strictly personal and the User is solely responsible for protecting them from any leakage, copying, infringement and disclosure to third parties.
We keep records and process Users’ personal data in accordance with applicable law. For more information on how we collect and process your personal data, please take some time to read and understand our
- Applicable Law and Other Terms
The use of the Website, the Application and the Services of our Company are governed by Greek and European law, as well as by Greek consumer protection legislation (Law 2251/1994, as amended and in force) regarding distance sales, to the extent that it applies.
These Terms of Use, including any amendments, and their interpretation, are governed by Greek and European law, as well as by the relevant international treaties.
The courts of the city of Athens are exclusively competent for the resolution of any dispute arising in relation to the above. The non-exercise or late exercise by the Company of any of its rights shall not in any case constitute a waiver of such right.
Our Company would like any disputes that may arise from the use of the Website, the Application, our Services or the interpretation and application of these Terms of Use to be resolved amicably and out of court. For this reason, in case you, as a User, identify any problematic Element on the Website and/or the Application or any problem regarding our Services, as well as for any information or information regarding these Terms of Use, please inform the administrator of the Website at the
TERMS OF USE